Our Customer Operations team are expanding! Acting as our central hub to ensure that sales orders are fulfilled on time and to customer requirements, the teamwork alongside various departments coordinating each step to get orders out the door.

Partnering directly with an International Account Manager, you will become knowledgeable across their territory, paying attention to detail and building rapport with our customers in order to exceed expectations.  Whilst you will largely work independently on your own accounts, the Customer Operations team work together to move over £400k of stock daily, meaning that between 100 – 200 pallets are leaving the warehouse daily. 

What you will be doing

Working alongside an International Account Manager, you will represent the company to external customers and stakeholders, forging strong connections with our customers to meet specific requirements.

How you will do it

• Building relationships with hauliers whilst allocating stock (considering timescales, value, volume and balancing some sensitive trading relationships), giving authorisation for orders to be picked from the warehouse and booking the stock in for delivery / collection
• Overall accountability for the management of sales order books
• Resolve customer disputes/ issues regarding shortages, damages and late deliveries
• Understand each stage of a customer order and progress where possible (minimum order values, proformas, purchase orders, transport quote etc)
• Liaise with various departments to ensure customer requirements can be met
• Managing customer expectation regarding updates, issues or delays
• Considering sensitive trading relationships and the best commercial outcome when allocating stock
• Working with the Sales Team to ensure prompt collection of outstanding debts, and prompt set-up of new customers
• Performing account reconciliations and providing copy invoices and other documents to facilitate payments from customers

Essential requirements

• A confident communicator, with a polite but tenacious telephone manner and the ability to build strong working relationships with colleagues and customers
• A commercial, common sense approach
• Experience within a comparable customer service or logistics role
• Proficient in Microsoft packages (Excel and Word)
• Ability to operate at pace under pressure, whilst not sacrificing quality and accuracy
• Numerical and analytical skills
• Excellent time management skills with the ability to prioritize and multi task
• Recognise the importance of attention to detail, yet awareness for the bigger picture

Desirable requirements

•  Experience in an FMCG environment

What’s in it for you

• Competitive starting salary
• Automatic enrolment into our company Pension Scheme
• Westfield health cash plan
• Access to all products in stock with staff discount
• Ongoing training and development opportunities